We have a nationally deployed Transport Management System, centralised hosting with real-time access to information, interface layer to NYK and 3rd Party WMS systems for automated uploads of transport instructions, integrated POD imaging solution with web based access and retrieval, integrated Customer Service module, web based job booking and status enquiry, automated Business intelligence updates into Cognos platform and KPI engine.
NYK Logistics offers a dedicated, national reverse logistics department for all returned freight.
Using standardised procedures the department provides build-to-purpose customer process and control systems to suit the individuality of each business. All returns tracking incorporates warranty return items and all our reverse logistics operations are backed by contractually guaranteed SLAs.
The web based returns requests can be directly updated into the NYK Logistics transport management system for routing and actioning at the correct depot.
Continuous Performance Improvements
NYK Logistics will continually strive for excellence across our operations to deliver world-class, cost-effective distribution solutions for all our customers. All our operations are continually monitored to provide customers with a high level of comfort in the knowledge that processes, systems, human and other resources are positioned to maximise efficiencies on your behalf.
Key Performance Indicators are provided in a standard reporting format and are available for view at any time.
National standards are in place for all our distribution processes in order to fully support our commitment to continuous quality and performance improvements.
NYK Logistics has established national Customer Service Teams with points of presence in each state, all with dedicated 1st response teams in place. These teams provide focused customer service agents to deal with customer generated queries. The NYK Logistics integrated customer service system provides national access and resolution tracking and escalation procedures, to ensure completion and customer feedback.
Customer service performance is measured to deliver superior customer response experiences and reporting back to customers on the service standards provided.